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Tool Warehouse Inc.
Making tools work for you since 1966

Who We Are

Beginning in 1966 as North Star Service & Supply, Inc. in Minneapolis, we initially sold and serviced everything from tools to kitchen appliances. Over time, we narrowed our focus to selling and servicing high quality tools and equipment for the industrial, manufacturing, automotive, agricultural and do-it-yourself markets. With our foundation of providing a high quality, factory trained repair services, North Star Service & Supply, Inc. quickly established itself as a premium dealer and service center for its customers. In line with our business growth and expansion, we subsequently changed our name in 1999 to Tool Warehouse Inc. to better reflect what we do.

We established a second location in Waite Park, Minnesota in 1999. We experienced rapid growth in this area and have since expanded and relocated to our current location in St. Cloud, Minnesota. In January of 2004 we purchased Air Tool Service & Supply in West Fargo, North Dakota expanding our regional base to three locations to provide greater purchasing power and a broader repair service base.

As we continue to grow with the help of our faithful employees, we maintain committed to providing the highest quality service and support with uncompromising standards of integrity. We are grateful for the trusted relationships we have established with our customers over the past 45 years and we look forward to continuing this personal level of service in “Making Tools Work For You Since 1966” as we grow.

What We Do

Our primary focus is to provide the highest quality products and services to our customer base. The foundation of our company is service. Supporting the products we sell with a complete, factory-trained staff of technicians is what sets Tool Warehouse Inc. apart from our competition. Our people are industry seasoned professionals who take pride in providing the highest quality repair services. Our diagnostic capabilities utilize manufacturer and state-of-the-art diagnostic equipment to insure we fix the problem the first time.

We specialize in all types of pneumatic and high pressure hydraulic tools and jacks. The markets we serve include the industrial and manufacturing sectors, automotive, agricultural and do-it-yourself customers. We service a vast array of tool types and we pride ourselves in providing the best quality service in the region. We remain committed to training and are constantly cross-training and mentoring our staff to insure their capabilities meet the highest standards in the industry. What sets us apart is that we are diagnostic professionals and not “parts changers”. This saves our customers valuable time and money in the repair and maintenance of their tools.

We realize that productivity is a critical element in operating a successful business and we have invested substantially in tools that will provide the administrative edge for you in managing your tool assets. We have a sophisticated inventory control and tool tracking system in place that can provide a customized picture of your tool repairs to gain valuable insight into tool operating costs in your specific application. We have maintained a high level of parts inventory to expedite the repair process assuring you of reduced downtime.

Our People

With over a century of combined experience, Tool Warehouse Inc.’s staff have a wealth of experience that is the primary asset of our business. Our people are professionals who are committed to the highest standards of excellence and integrity. We have employed an ongoing training program to regularly cross-train our staff on a myriad of specialty application tools to continually expand their knowledge and experience.

Particularly in the area of high pressure hydraulics, our staff is recognized in the industry by the manufacturers we represent as the best in the region. We have factory-trained technicians who are experienced in all types of pneumatic tools, electric tools, pulse tools and the complete array of high pressure hydraulic pumps, cylinders and other related tools. As well as being known as the region’s best source for all types of hydraulic jack repairs.

Who We Represent

The manufacturers we represent are recognized around the world for their quality, state-of-the-art leadership in the tool industry. High quality tools and support assure you of peak productivity and performance with a minimum of downtime. We are privileged to represent and service our manufacturers in a cooperative partnership dedicated to meeting your specialized needs. Our three store regional buying power provides us with the volume buying power to insure we provide the most competitive pricing and value and we strive to give you the best values.

What We Can Do For You
1. Lower Repair Expenses Based on our experience and production efficiency, Tool Warehouse Inc. strives to keep repair costs affordable. Because we are the manufacturer service center for such a diverse group of manufacturers, our purchasing power affords us the best parts pricing and we pass this savings on to our customers.

2. Consolidate Tool Repairs and Reduce Vendors Because our tool repair services and experience encompass such a broad array of tools, we can repair not only your pneumatic tools, but your hydraulic pumps and cylinders, pulse tools and other specialty application tools as well. We can provide a comprehensive program to meet all your tool repair needs thereby eliminating multiple vendors and consolidating and tracking your valuable tool assets.

3. Improve Repair Turnaround and Eliminate Costly Downtime Our staff prides itself in our production efficiency to expedite the repair process for you. We can develop a customized program for manufacturers to maintain your tools and eliminate costly downtime. Our locations in Minneapolis, St. Cloud and West Fargo provide regional accessibility to improve service, reduce turnaround times and increase your productivity.

4. Improve Efficiency With an overall goal of significantly improving your tool asset management, we can provide you with faster service at a lower cost. In addition, our reporting capabilities can provide you with historical repair data that can provide you with a more informed picture of your tool repair trends allowing you to select the most reliable, cost effective tools for your needs.

We appreciate the opportunity to serve your needs. Our customer relationships are preciously valued and we strive to provide a personal level of service. As we grow, we remain committed to providing a personal level of service to our customers with uncompromising standards of integrity. We look forward to serving your needs and thank you for your consideration.

Best regards,

Jeff Houk
President

Locations:   Minneapolis                          St. Cloud                             West Fargo
                    3410 East 42nd Street         9 Lincoln Avenue  S.E.     127 Main Ave. W.
                    Minneapolis, MN  55406      St. Cloud, MN  56304        West Fargo, ND  58078
Phone:        612-722-4260                       320-253-7150                     701-282-6151
Fax:              612-722-3415                       320-253-5905                     701-282-6083